With over a thousand articles here about Macs and their problems, it can be tricky to know where to look first. Here’s a selection of starting points for troubleshooting and solving issues.
Crashes, freezing, panics
Was that a crash, freeze, panic, or spinning beachball? A diagnostic guide
Kernel panics, and how to know when they occur
Problems after system updates
That update just broke everything: what to do next
A universal panacea: installing the Combo updater
Startup tones, EFI, and fixing failed firmware updates
When Sierra won’t install
Crash recovery and disk problems
Recovering from a hard crash – when your startup drive is missing or damaged
Monitoring SSD wear and ageing
Checking your drives with DriveDx
Q&A – Dead Mac recovery – recovering files from a dead Mac
S.M.A.R.T.ypants – hard drive failure detection
App problems – preference settings
Preference settings: where to find them in macOS Sierra
Preference settings: where to find them in El Capitan
Keychain problems
Why do I have to keep entering my keychain password in Sierra?
How to repair your keychain by making a fresh one
Time Machine problems
Why have my Time Machine backups stopped or become irregular?
Troubleshooting Time Machine: stuck preparing backup, and the deep event scan
Logs – Sierra
Use Consolation from Downloads
Sierra Log Tutorial: Getting started, Time Machine errors, and restarts – basic level
Getting more out of Sierra’s logs
Useful filter terms for Sierra’s logs
Waking your Mac from sleep: log highlights
Mac shutdown and sleep cause codes
Logs – El Capitan and earlier
Log race – understanding and using Console’s logs
Reading logs: shutdown and startup
Reading logs: waking from sleep and backing up
Getting El Capitan to run clean – using Console and guesswork to stop repeated service crashing
Service with a Smile – advanced troubleshooting of services and the startup process
Known bugs and issues
Known bugs in macOS Sierra 10.12.5: an incomplete summary
Reported problems in macOS Sierra: an incomplete list – badly designed features, third-party apps, etc.
Networks
Small Networks Without Big Headaches – setting up and diagnosing a small network
My email is broken – how to diagnose and fix mail problems
The medium of the message – email clients and types
iCloud and cloud services
What to do when a cloud service plays up – including links to service status for iCloud, Adobe CC, etc.
What to do when your account might have been compromised
Generic approaches
My Mac don’t work – troubleshooting tools and techniques
Generic troubleshooting: how to fix something that doesn’t work
Tackling the serious and insoluble
Reviving the hopeless Mac: what to try before visiting the Genius Bar
Prepare for repair: taking or sending a Mac in
Prepare for repair: safeguarding your data
Useful references
Conventions and Standards for Mac Articles
Startup and shutdown key combinations
EFI, SMC and NVRAM (formerly PRAM)
Safe mode
My Mac only runs properly in Safe mode
Recovery mode and its tools
Hardware diagnostics and AHT
Where to find that UUID, MAC address, etc.
Where is that app? – a brief index to bundled tools in Sierra
Key security tools for Sierra and El Capitan
Further details
