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troubleshooting

What to do when an app uses too much memory

How to tell whether an app has a memory leak, what to do about it, and the differences from a kernel memory leak.

June 6, 2023 Macs, Technology

What to do when an app crashes as it opens

Causes include code signature errors, app translocation, damaged documents, and corrupted or incompatible preference file.

June 5, 2023 Macs, Technology

Dealing with a kernel panic

How to capture the panic log, immediate actions likely to help make a diagnosis, and how to read the panic log.

May 29, 2023 Macs, Technology

Crashes, panics, freezes and other unexpected events

Using the correct term gets us half way to a diagnosis: kernel panics, freezes, app crashes and unresponsive apps are distinguished here.

May 24, 2023 Macs, Technology

Identifying the state of your Mac: is it dead or alive?

Is that Mac completely dead due to a severe failure, or could it just be in DFU mode? They aren’t easy to distinguish on most Macs.

May 15, 2023 Macs, Technology

Last Week on My Mac: Systematic troubleshooting

New series aimed at troubleshooting Apple silicon Macs, with additions for recent Intel models. You’re invited to contribute your experience and knowledge please.

May 14, 2023 Macs, Technology

Safe mode, caches and CacheDelete

What does Safe mode do to all those service caches managed by CacheDelete? Does it still check your boot disk too?

May 3, 2023 Macs, Technology

How troubleshooting has changed with macOS security

macOS has changed fundamentally. So has troubleshooting it. Secure Boot, the SSV, and Gatekeeper checks bring changes in strategy.

March 6, 2023 Macs, Technology

Last Week on My Mac: Getting help from ChatGPT and AI

Something wrong with your Mac? Why not ask ChatGPT, or the new Bing, to diagnose it and recommend a solution?

February 19, 2023 Macs, Technology

Should you reset its database or delete it? The woes of TCC

Privacy, controlled by TCC and the Privacy & Security settings, can go wrong. Without documentation or good tools, it can prove hard to fix.

February 9, 2023 Macs, Technology

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