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troubleshooting

What to do when your Mac has a kernel panic

Why you should keep a copy of the Panic Log. How to check that your Mac isn’t the cause. And above all, don’t panic.

November 15, 2022 Macs, Technology

How to investigate network problems effectively

You might be lucky and solve it by inspiration. When that fails, fall back on a careful, thorough and systematic approach as explained here.

May 24, 2022 Macs, Technology

How to enable, use and fix Visual Look Up

T T Read More

Requirements, which apps support it, how to access it in each of those, why some images don’t work, and how to troubleshoot it.

April 8, 2022 Macs, Technology

When an SSD becomes wobbly

Signs of an SSD going down may be confusing, but when random apps seem to freeze, be suspicious. Diagnosis and recovery are also covered.

April 7, 2022 Macs, Technology

Explainer: The ‘bricked’ Mac

Should you be scared of ‘bricking’ your Mac? Just what does it mean, and what could you do about it? Don’t panic: it’s not a dragon to be slayed.

April 2, 2022 Macs, Technology

Explainer: kernel panics and crashes

Apps may crash, but kernels panic. Don’t accept your Mac just panics often. It should never panic at all, and more than one panic a year needs to be properly investigated and reported.

February 12, 2022 Macs, Technology

Solutions for macOS Monterey and Big Sur

From killing a process, through a regular restart, to Recovery and a bootable external recovery disk, all you need to know about fixing your Mac in macOS 11 and 12.

January 14, 2022 Macs, Technology

Troubleshooting macOS versioning

Although problems are rare, solutions are very limited. How to test the version system, and the few things you can do to fix it.

September 6, 2021 Macs, Technology

How to recognise and diagnose kernel panics

Recognition, immediate action including capturing the panic log, discovering clues as to cause, further investigations to diagnose and address the cause.

July 5, 2021 Macs, Technology

That macOS update has caused havoc. What do I do next?

A guide to what you can do when a Big Sur or other macOS update goes wrong, from Safe mode to DFU mode and Configurator 2.

April 28, 2021 Macs, Technology

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