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troubleshooting

Should you repair permissions?

First we repaired disk permissions, until SIP made that impossible. Then we reset user permissions until Apple withdrew that advice. Next we ran repairHomePermissions in Recovery. Should you still use that?

October 27, 2025 Macs, Technology

Gain access to a locked Mac with Recovery Assistant

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You’ve tried entering your password, but it doesn’t work. Should you try guessing? As that imposes increasing waiting times of up to 8 hours, maybe not. Try this instead.

October 22, 2025 Macs, Technology

Check if an app is stuck in translocation

Why is that app slow to launch, unable to update itself, generally behaving erratically, and often crashes? Could it be stuck in app translocation? Here’s how to tell, and how to fix it.

October 16, 2025 Macs, Technology

Resolve a file’s path from its inode number

First Aid in Disk Utility, or fsck_apfs in Terminal, have given warnings or errors with id numbers. How do you work out which file or folder that refers to?

October 8, 2025 Macs, Technology

What to do when APFS has problems

First Aid in Disk Utility, or running fsck_apfs in Terminal, return warnings or errors on one of your Mac’s volumes. Here’s what to do next.

October 7, 2025 Macs, Technology

Inside the Unified Log 2: Why browse the log?

What you can learn from browsing the log, and why it’s so important in diagnosis and troubleshooting, research into macOS, and measuring performance. With a worked example.

September 25, 2025 Macs, Technology

Check and diagnose Spotlight problems with SpotTest 1.1

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Running the basic test on a folder in your Home folder, extending that to documents that use a custom mdimporter, to other volumes and locations, and other search terms.

August 28, 2025 Macs, Technology

What to do when there’s something fundamentally wrong with an Apple silicon Mac

How to check there’s no hardware problem, then use Restore in DFU mode to completely wipe internal storage, including firmware, and reset the NVRAM.

August 22, 2025 Macs, Technology

How to deal with a kernel panic

Your Mac unexpectedly restarts, and a little after logging in you see a Panic Alert. Before sending that to Apple, save a copy and follow this guidance, including how to read a panic log.

February 19, 2025 Macs, Technology

Last Week on My Mac: Just asking for advice

If you’re looking for good advice on Macs, Apple’s support documentation is often limited, and the Tips app has a long way to go before it’s useful. Why not try ChatGPT? Six case studies might be helpful.

November 24, 2024 Macs, Technology

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