The industry has cut out the middleman and destroyed the support pyramid, in which trained staff in dealers addressed minor issues.
Although it’s attractive that Apple should make its macOS support commitment explicit, it has reasons to avoid doing so. Would it really bring users any benefit?
As Apple silently drops Mojave’s support, it releases a security update to iOS 12, which was originally released a week before Mojave. And its entire AirPort range also seems unsupported now.
Apple seldom posts Support Notes to guide many users to solve problems, but prefers them to access Apple Support one at a time. Why this inefficiency?
Why use them, which to use, what to do with large updates, how to avoid downloading some updates, how they work, error messages, and where to find more info.
This page is for your support questions and comments on my free file integrity checker Dintch. Full details, […]
This page is for your support questions and comments on my free log browser Ulbow. Full details, current […]
The Mac is now in a documentation crisis. Documentation debt is leaving many Mac users floundering around in the dark.
This page is for your support questions and comments on my free tool Scrub. Full details, current versions, […]
This page is for your support questions and comments on my free utilities KeychainCheck and KeychainCheck2. Full details, […]